Entry-Level Roadside Dispatch Specialist

Randstad USA; Itasca (IL); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

medical

prescription

dental

vision

AD&D

life insurance

short-term disability

401K plan

Job summary

Randstad USA is seeking a role focused on information intake, triage, and dispatch coordination to assist drivers across North America. The position requires strong customer service skills and the ability to manage multiple tasks in a fast-paced environment.

The role involves coordinating roadside assistance, engaging with service providers, and documenting case details to ensure timely resolutions. Training is provided, and benefits are included.

Qualifications

• 1 year of experience in a related role.
• Entry level position.
• High school diploma or GED required.

Responsibilities

• Information Intake & Triage: Gather critical event details, driver safety status, vehicle specs, and precise locations from drivers across the US, Canada, and Puerto Rico.
• Dispatch & Coordination: Serve as the primary liaison between drivers and in-network service providers to dispatch roadside assistance.
• Network & Provider Engagement: Contact service partners to verify capabilities, negotiate availability, and confirm dispatch timing.
• Administrative Case Management: Process non-roadside calls including intake for claims, reimbursements, rental vehicle arrangements, and auto shop authorizations.
• End-to-End Account Ownership: Document all call interactions and service agreements in the system, keeping drivers informed.

Skills

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

Typing Skills

Customer Service

Basic Software Skills

Education

High School

Job description

Randstad USA is seeking a role focused on information intake, triage, and dispatch coordination to assist drivers across North America. The position requires strong customer service skills and the ability to manage multiple tasks in a fast-paced environment.

The role involves coordinating roadside assistance, engaging with service providers, and documenting case details to ensure timely resolutions. Training is provided, and benefits are included.