Roadside Support Lead - Fleet Diagnostics & Dispatch

Stevens Transport, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Stevens Transport, Inc. seeks a Roadside Assistance Coordinator in Dallas, TX to keep our fleet on the road. You will diagnose issues over the phone, coordinate repairs, and communicate service interruptions to keep deliveries on track.

The role requires strong problem-solving, customer service, and knowledge of commercial vehicle components. Prior mechanical and dispatch experience is preferred, with the ability to handle high call volumes and multiple tasks.

Qualifications

• Some knowledge of commercial vehicle components and common reasons for failure.
• Strong problem solving and decision-making skills.
• Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities.
• Absolute commitment to following up with all parties involved.
• Computer skills

Responsibilities

• Receiving high volume calls from inbound callers and attempting to diagnose issues over the phone
• Delivering clear, effective communication to all parties
• Routing drivers to authorized repair facilities as needed
• Communicating service interruptions to Operations so that alternative delivery plan can be made
• Identifying warrantable repairs and file claims with the appropriate vendor or manufacturer
• Processing and reconciling invoices for approval
• Other duties as assigned

Skills

Decision making

Communication

Safety compliance

Knowledge evaluation

Training and re-training

Incident investigation

Policy interpretation

Constructive feedback

Calm under pressure

Documentation

Federal & State Employment Law

Reporting

MS365

AS400

Education

High school diploma

Tools

MS365

AS400

Job description

Stevens Transport, Inc. seeks a Roadside Assistance Coordinator in Dallas, TX to keep our fleet on the road. You will diagnose issues over the phone, coordinate repairs, and communicate service interruptions to keep deliveries on track.

The role requires strong problem-solving, customer service, and knowledge of commercial vehicle components. Prior mechanical and dispatch experience is preferred, with the ability to handle high call volumes and multiple tasks.