Emergency Roadside Dispatch Coordinator

Saia Inc.; Johns Creek (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Saia Inc. is seeking a Dispatch Coordinator to coordinate prompt resolution of equipment breakdowns and support drivers during critical incidents. You will field calls, document events, dispatch service providers, and review repair estimates to control costs.

This role emphasizes collaboration with vendors and internal teams, ensuring timely updates and efficient operations across the network. A background in logistics or transportation and proficiency with Office tools help you excel; Saia

Qualifications

• Bachelor's degree in logistics or a related field.
• 2+ years of transportation, logistics, dispatch, or related experience.
• Knowledge of general automotive and heavy-duty maintenance concepts and call center environments.
• Proficiency in Microsoft Office.

Responsibilities

• Responds promptly to emergency roadside assistance requests related to tires, mechanical issues, and equipment through phone and email, ensuring a professional resolution.
• Supports drivers during the breakdown process and addresses any concerns.
• Coordinates accurate and timely dispatch of service providers for emergency breakdowns, optimizing response times.
• Assesses and prioritizes incoming requests based on urgency to ensure optimal workflow management.
• Acts as a liaison between vendors and internal departments to ensure effective collaboration.
• Monitors repair processes from the initial call to completion and provides timely updates to stakeholders.
• Reviews and approves repair estimates to ensure alignment with company standards and budgets.
• Audits vendor invoices and approves payments in line with service agreements.

Skills

Call center environments

Office software

Education

Bachelor's degree in logistics or related field

Tools

Microsoft Office

Job description

Saia Inc. is seeking a Dispatch Coordinator to coordinate prompt resolution of equipment breakdowns and support drivers during critical incidents. You will field calls, document events, dispatch service providers, and review repair estimates to control costs.

This role emphasizes collaboration with vendors and internal teams, ensuring timely updates and efficient operations across the network. A background in logistics or transportation and proficiency with Office tools help you excel; Saia