Roadside Support Specialist

Europcar-Mobility-Group; Tulsa (OK); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical vision dental

401k

Employee discounts

Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Europcar Mobility Group is seeking a Roadside Assistance Champion to handle inbound calls, diagnose issues, and guide customers toward immediate solutions. You will work in a fast-paced environment supporting drivers nationwide, delivering calm, expert assistance and ensuring high customer satisfaction.

The role emphasizes clear communication, data entry accuracy, and the ability to multitask across various systems. Comprehensive benefits and a supportive team culture are offered.

Qualifications

• Experience in an inbound call center and automotive-related business is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on information from the customer.
• Think creatively and independently while facilitating problem resolution.
• Display courtesy, clarity, and professionalism to resolve issues and achieve one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road safely.

Skills

Inbound call handling

Customer service

Communication

Data entry

Multitasking

Tools

Google Suite

Excel

Word

Job description

Europcar Mobility Group is seeking a Roadside Assistance Champion to handle inbound calls, diagnose issues, and guide customers toward immediate solutions. You will work in a fast-paced environment supporting drivers nationwide, delivering calm, expert assistance and ensuring high customer satisfaction.

The role emphasizes clear communication, data entry accuracy, and the ability to multitask across various systems. Comprehensive benefits and a supportive team culture are offered.