Customer Service Representative

Randstad USA; Itasca (IL); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

medical

prescription

dental

vision

AD&D

life insurance

short-term disability

401K plan

Job summary

Randstad USA is seeking a role focused on information intake, triage, and dispatch coordination to assist drivers across North America. The position requires strong customer service skills and the ability to manage multiple tasks in a fast-paced environment.

The role involves coordinating roadside assistance, engaging with service providers, and documenting case details to ensure timely resolutions. Training is provided, and benefits are included.

Qualifications

• 1 year of experience in a related role.
• Entry level position.
• High school diploma or GED required.

Responsibilities

• Information Intake & Triage: Gather critical event details, driver safety status, vehicle specs, and precise locations from drivers across the US, Canada, and Puerto Rico.
• Dispatch & Coordination: Serve as the primary liaison between drivers and in-network service providers to dispatch roadside assistance.
• Network & Provider Engagement: Contact service partners to verify capabilities, negotiate availability, and confirm dispatch timing.
• Administrative Case Management: Process non-roadside calls including intake for claims, reimbursements, rental vehicle arrangements, and auto shop authorizations.
• End-to-End Account Ownership: Document all call interactions and service agreements in the system, keeping drivers informed.

Skills

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

Typing Skills

Customer Service

Basic Software Skills

Education

High School

Job description

Minimum Qualifications

• Minimum Age Requirement: Must be 18 years of age or older.
• Education Requirements: High school diploma or GED/equivalent required (proof of education must be provided during the onboarding process).
• Pre-Employment Screening: Successful completion of a comprehensive background check and drug screening is required prior to hire.

Salary: $17.99 - $18 per hour

Shift: First

Work hours: 6 AM - 11 PM

Responsibilities

• Information Intake & Triage: Gather critical event details, driver safety status, vehicle specifications, and precise locations from drivers operating standard consumer vehicles (sedans, SUVs) up to commercial freight/semi-trucks across the United States, Canada, and Puerto Rico.
• Dispatch & Coordination: Serve as the primary Liaison between drivers and in-network service providers to dispatch roadside assistance, including tow setups, fuel deliveries, tire changes, and heavy-duty extractions.
• Network & Provider Engagement: Contact service partners to communicate incident details, verify service capabilities, negotiate availability, and confirm dispatch timing to ensure rapid response times.
• Administrative Case Management: Process non-roadside call types, including intake for claims, reimbursement requests, rental vehicle arrangements, and auto repair/maintenance shop service authorizations.
• End-to-End Account Ownership: Accurately document all call interactions, service agreements, and case status updates in the system while keeping drivers informed throughout the resolution process.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Typing Skills
• Customer Service
• Basic Software Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Benefits

• medical
• prescription
• dental
• vision
• AD&D
• life insurance
• short-term disability
• 401K plan

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• High School (required)