Dispatcher

Genius Agency AI; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

Genius Agency AI is seeking an Agent Dispatcher responsible for coordinating emergency roadside services and towing operations. This role involves answering service calls, dispatching drivers, and ensuring excellent customer experiences in a fast-paced team environment.

The ideal candidate must have customer service experience and strong communication skills. Training is provided for those lacking towing or roadside assistance experience. This position is fully remote.

Qualifications

• Customer service experience is required; call center or dispatch environment preferred.
• Strong communication skills – both verbal and written.
• Comfortable using computers, dispatch software, and GPS tracking tools.

Responsibilities

• Answer incoming calls and service requests from customers and partners.
• Dispatch roadside technicians and tow truck drivers efficiently and accurately.
• Maintain clear, calm, and professional communication in high-pressure situations.

Skills

Customer service experience

Strong communication skills

Ability to stay organized

Problem-solving mindset

Job description

Position Summary

The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You’ll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure.

Key Responsibilities

• Answer incoming calls and service requests from customers and partners
• Dispatch roadside technicians and tow truck drivers efficiently and accurately
• Communicate job status updates to customers and team members in real time
• Use dispatch software to manage calls, track jobs, and log service activity
• Coordinate routes and schedule service providers based on availability and proximity
• Maintain clear, calm, and professional communication in high-pressure situations
• Handle emergency service requests with urgency and accuracy
• Provide consistent and courteous customer service throughout the service cycle

Qualifications

• Customer service experience is required (call center or dispatch environment preferred)
• Towing or roadside assistance experience not required – training will be provided
• Strong communication skills – both verbal and written
• Ability to stay organized and focused in a high-volume, fast-paced environment
• Comfortable using computers, dispatch software, and GPS tracking tools
• Problem-solving mindset with the ability to make quick, sound decisions
• Availability to work nights, weekends, and holidays as part of a rotating schedule
• Must speak both English and English fluently.

Work Setup

• 100% Remote

Application Process

Interested candidates should email the following:

• Updated resume
• Introduction video (2 to 3 minutes introduction video)

Email Subject Line: Dispatcher – [Name]

Qualified candidates will be contacted as suitable opportunities become available.