Road Dispatch & Customer Support Specialist

Transdev North America; Lawrence (KS); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Paid sick leave; medical, dental & VIs

Life insurance

401k retirement plan

Company holidays

Job summary

Transdev North America in Lawrence, Kansas is seeking a Dispatcher who will oversee road service by coordinating with Operators and providing customer support to clients. This role emphasizes safety and reliability in everyday operations.

The ideal candidate has a high school diploma or GED, at least one year in customer service or dispatch, and willingness to obtain a Class B CDL with Passenger Endorsement. Strong communication and problem-solving skills are essential.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or dispatch experience preferred.
• Must have or be willing to obtain Class B CDL with Passenger Endorsement.
• Excellent phone demeanor and customer service skills.
• Ability to read a map and knowledge of the service area.
• Able to work shifts or flexible schedules.
• DOT drug testing and physical if applicable.
• Readiness to work in safety-focused environment.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Customer service

Communication

Problem-solving

Independence

Phone etiquette

Education

High School Diploma or GED

Technical Degree preferred

Tools

Word processing

Spreadsheets

Email

Database software

Job description

Transdev North America in Lawrence, Kansas is seeking a Dispatcher who will oversee road service by coordinating with Operators and providing customer support to clients. This role emphasizes safety and reliability in everyday operations.

The ideal candidate has a high school diploma or GED, at least one year in customer service or dispatch, and willingness to obtain a Class B CDL with Passenger Endorsement. Strong communication and problem-solving skills are essential.