Road Dispatch & Customer Support Specialist

Transdev North America; Lawrence (KS); Presencial; USD 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid sick leave; medical, dental & VIs

Life insurance

401k retirement plan

Company holidays

Descripción de la vacante

Transdev North America in Lawrence, Kansas is seeking a Dispatcher who will oversee road service by coordinating with Operators and providing customer support to clients. This role emphasizes safety and reliability in everyday operations.

The ideal candidate has a high school diploma or GED, at least one year in customer service or dispatch, and willingness to obtain a Class B CDL with Passenger Endorsement. Strong communication and problem-solving skills are essential.

Formación

• High School Diploma or GED required.
• 1 year of customer service or dispatch experience preferred.
• Must have or be willing to obtain Class B CDL with Passenger Endorsement.
• Excellent phone demeanor and customer service skills.
• Ability to read a map and knowledge of the service area.
• Able to work shifts or flexible schedules.
• DOT drug testing and physical if applicable.
• Readiness to work in safety-focused environment.

Responsabilidades

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Conocimientos

Customer service

Communication

Problem-solving

Independence

Phone etiquette

Educación

High School Diploma or GED

Technical Degree preferred

Herramientas

Word processing

Spreadsheets

Email

Database software

Descripción del empleo

Transdev North America in Lawrence, Kansas is seeking a Dispatcher who will oversee road service by coordinating with Operators and providing customer support to clients. This role emphasizes safety and reliability in everyday operations.

The ideal candidate has a high school diploma or GED, at least one year in customer service or dispatch, and willingness to obtain a Class B CDL with Passenger Endorsement. Strong communication and problem-solving skills are essential.