Roadside Dispatch Specialist | Customer Care

Cal-Nevada Road Solutions; Sparks (NV); On-site; USD 34,000 - 52,000; Full time

Job summary

Cal-Nevada Road Solutions in Sparks, NV is seeking a dedicated Dispatcher to join our team. The role focuses on coordinating tow trucks, delivering excellent customer service, and using dispatch software to assign trucks to requests.

Ideal candidates are organized, have good communication, and can multitask under pressure. Requirements include a high school diploma, 1 year in customer service, and experience with dispatch software; residency near the assigned area is preferred.

Qualifications

• 1 year experience in customer service preferred.
• 1 year experience with dispatching preferred.
• High school diploma or equivalent.
• Dispatch software experience preferred.
• Must reside near assigned area.

Responsibilities

• Ensure exceptional customer service.
• Answer incoming calls from customers.
• Using dispatch software to dispatch trucks to customers.
• Documenting conversations.
• Helping drivers troubleshoot problems.
• Assessing the safety of roadside situations.
• Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct.
• Ensuring customers and drivers receive timely and accurate dispatch help.

Skills

Customer service

Organizational skills

Communication

Education

High school diploma

Tools

Dispatch software

Job description

Cal-Nevada Road Solutions in Sparks, NV is seeking a dedicated Dispatcher to join our team. The role focuses on coordinating tow trucks, delivering excellent customer service, and using dispatch software to assign trucks to requests.

Ideal candidates are organized, have good communication, and can multitask under pressure. Requirements include a high school diploma, 1 year in customer service, and experience with dispatch software; residency near the assigned area is preferred.