Patient Access Specialist I

Stanford Health Care

Newark (CA)

On-site

USD 35,000 - 44,000

Full time

14 days+

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Job summary

Stanford Medicine Partners seeks a Patient Access Representative to handle inbound/outbound calls, faxes, and referrals, coordinating care and guiding patients to access services. You will register patients, verify insurance, and route inquiries under supervision, with a focus on C-I-CARE standards.

The role requires a high school diploma and 1+ year of healthcare customer service or call center experience; Epic experience is a plus.

Qualifications

High school graduate or equivalent required.
One (1) year or more of customer service experience in medical office, insurance, or client services environment required.
One (1) year or more of call center, and/or patient access experience preferred.
EPIC experience preferred.

Responsibilities

Registers new patients, schedules appointments and updates existing patient accounts in a courteous and professional manner.
Identifies accepted insurance plans and those requiring referrals, obtains and updates insurance information.
Responds to a high-volume of incoming and outgoing telephone calls and faxed referrals to coordinate care.
Assists patients with general questions.
Facilitates communication between patients and physicians/clinics.
Uses EHR to communicate with clinical staff via SBAR and/or smart phrases.