Patient Services Rep I

LE0050 University HealthCare Alliance; Los Gatos (CA); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Stanford Medicine Partners is seeking a Patient Service Representative I to join the care team at Stanford Medicine Partners. You will greet patients, register them, verify insurance, schedule appointments, and manage telephone calls, supporting clinicians and staff with courteous, efficient service.

As an entry-level PSR I, you will learn under supervision, perform routine clerical tasks and patient care duties, and advance with mentor sign-off on selected activities, contributing to patient

Competenze

• Entry-level PSR I with limited or no prior experience.
• Performs clerical and patient care duties to assist practitioners and staff.
• Under trainee designation, mentor sign-off is required for some activities.

Mansioni

• Greets patients and others entering the department courteously.
• Registers new patients and updates accounts.
• Identifies insurance plans and referrals; updates information as needed.
• Determines co-payments, records payments, and handles IDs and cards.
• Obtains consent from patients.
• Resolves system red flags as they appear.
• Responds promptly to patient requests and communicates next steps.

Conoscenze

Greeting patients

Registration

Insurance verification

Scheduling

Telephone management

Descrizione del lavoro

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America) This is a Stanford Medicine Partners job.

A Brief Overview

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

The PSR I is an entry-level position with limited or no prior experience; under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team.

For situations where the PSR is designated as a "trainee," the incumbent will work under close supervision, requiring mentor sign-off on certain activities.

Locations

Stanford Medicine Partners

What you will do

• C-I-CARE Executes world class practices of service and patient care in support of C-I-CARE standards.
• Uses C-I-CARE templates and the following components for all communication with patients and staff:
• CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
• INTRODUCE yourself and your role
• COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
• ASK permission before entering a room, examining a patient or undertaking an activity
• RESPOND to patient’s questions or requests promptly; anticipate patient needs
• EXIT courteously with an explanation of what will come next

Job Scope

Performs routine support work and in a learning capacity, assists in but not limited to the following:

• Greets patients and others entering the department in a courteous and professional manner in accordance with performance standards.
• Registers new patients, schedule appointments and updates existing patient accounts in a courteous and professional manner in accordance with performance standards.
• Identifies accepted insurance plans and those requiring referrals, obtains and updates insurance information if necessary.
• Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signature; and, when appropriate, scans copy of patient’s photo ID, insurance card, and/or waiver.
• Obtains applicable consent from patient.
• Resolves any system red flags as they are encountered.
• Responds to requests from patients, family members, physicians and staff in a courteous and professional manner in accordance with performance standards.
• Facilities communication between the patients and the physicians or clinic.
• Delivers basic knowledge regarding clinic-specific processes.
• Accurately documents and routes calls to the appropriate department(s).
• Manages flow of information received from various sources to appropriate staff member.
• May handle and deliver requests for approvals requiring signatures or input, lab reports, correspondence, dictations, and medical records.
• Communicates with clinical staff/providers through telephone encounters.