Entry-Level Global Ops Center Technician (Relocate to Madison)

Epic; Racine (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Epic is seeking an Operations Center Technician based at our campus in Madison, WI. The role involves monitoring real-time alerts, managing access and security systems, and overseeing building operations from the Facilities Command Center.

You will identify and respond to issues using video feeds and system data, coordinating emergency responses with internal teams and services to restore normal operations quickly and safely.

Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID-19 vaccination.

Responsibilities

• Monitor real-time alerts and security systems from the Facilities Command Center.
• Identify issues and coordinate emergency responses with internal teams and local services.
• Support building operations and help restore normal operations after disruptions.

Skills

Situational awareness

Communication

Coordination

High-pressure environment

Security operations interest

2nd/3rd shift availability

US work authorization

Relocation to Madison

Vaccination

Job description

Epic is seeking an Operations Center Technician based at our campus in Madison, WI. The role involves monitoring real-time alerts, managing access and security systems, and overseeing building operations from the Facilities Command Center.

You will identify and respond to issues using video feeds and system data, coordinating emergency responses with internal teams and services to restore normal operations quickly and safely.