Entry-Level Ops Center Technician – Madison Relocation

Epic; Kenosha (WI); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Epic, based in Madison, WI, seeks an Operations Center Technician to monitor real‑time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. The role involves coordinating with internal teams and emergency services to maintain business continuity and safety.

The position requires relocation to the Madison area and offers relocation assistance. You should be comfortable with 2nd/3rd shifts and weekends, be eligible to work in the United

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related high‑volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID‑19 vaccination required or preferred per policy.

Responsibilities

• Monitor real‑time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses with internal teams and services.
• Help restore normal operations quickly and effectively and ensure a safe environment.

Skills

Situational awareness

Communication

High‑pressure environment

Security operations

Shift/work schedule flexibility

US work eligibility

Relocation to Madison WI

Vaccination (COVID-19)

Job description

Epic, based in Madison, WI, seeks an Operations Center Technician to monitor real‑time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. The role involves coordinating with internal teams and emergency services to maintain business continuity and safety.

The position requires relocation to the Madison area and offers relocation assistance. You should be comfortable with 2nd/3rd shifts and weekends, be eligible to work in the United