Entry-Level Member Services Specialist (Branch Operations)

ncsecu.org; Kenansville (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

SECU seeks an Associate Member Services Officer (MSO) to provide foundational knowledge of branch operations. You will handle routine duties, respond to member inquiries in person and by phone, and begin training in lending and collections under supervision.

You will learn cash handling, notary services, and essential procedures while maintaining confidentiality and professional conduct. Regular training and growth into consumer lending are expected.

Qualifications

• Entry-level role providing foundational knowledge of SECU branch operations.
• Includes customer inquiries by phone and in person with cash handling responsibilities.
• Training in lending and collections begins at this level.
• Adherence to policies, confidentiality, and regulatory requirements.

Responsibilities

• Greet and assist members in person, by phone, and digitally.
• Handle cash drawer operations and basic account maintenance.
• Process basic wire transfers and foreign currency requests.
• Assist with notary services as requested by management.
• Support cross-functional tasks and document management.

Skills

Customer service

Cash handling

Notary services

Lending basics

Communication skills

Problem solving

Teamwork

Attention to detail

Administrative tasks

Training mindset

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CXone

MARGO Platform

Job description

SECU seeks an Associate Member Services Officer (MSO) to provide foundational knowledge of branch operations. You will handle routine duties, respond to member inquiries in person and by phone, and begin training in lending and collections under supervision.

You will learn cash handling, notary services, and essential procedures while maintaining confidentiality and professional conduct. Regular training and growth into consumer lending are expected.