Entry-Level Member Services Specialist – Branch Operations

ncsecu.org; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU, based in Greensboro, NC, seeks an entry-level Associate Member Services Representative (MSR) to support branch operations and deliver exceptional member service. You will learn to respond to inquiries in person and by phone, handle cash, balance drawers, and assist with basic account openings under supervision.

The role emphasizes training on SECU procedures, strict confidentiality, and adherence to security controls.

Qualifications

• High school diploma or GED required.
• Bachelor's degree or CCUE certification preferred.
• Full training on SECU policies and procedures provided.

Responsibilities

• Respond to member inquiries by phone and in person.
• Balance cash drawer and handle cash transactions.
• Process account openings and maintenance.
• Balance vault and ATMs; process wire transfers.
• Maintain confidentiality and adhere to policies.

Skills

Customer service

Cash handling

Phone support

Communication

Attention to detail

Education

High school diploma or GED

Bachelor's degree or CCUE Certification

NC-CTP transfer program knowledge

Tools

CXone

Job description

SECU, based in Greensboro, NC, seeks an entry-level Associate Member Services Representative (MSR) to support branch operations and deliver exceptional member service. You will learn to respond to inquiries in person and by phone, handle cash, balance drawers, and assist with basic account openings under supervision.

The role emphasizes training on SECU procedures, strict confidentiality, and adherence to security controls.