Entry-Level Member Services Specialist

State Employees' Credit Union; Belmont (CA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

State Employees' Credit Union is seeking an entry-level Associate MSR to support branch operations and provide exemplary member service in person and by phone. You will assist with cash handling, account origination and maintenance, and learn SECU policies through structured training.

The role emphasizes confidentiality, security, and adherence to branch procedures while you grow toward more advanced financial services knowledge and cross-department collaboration.

Qualifikationen

• High school diploma or GED required; bachelor’s degree preferred.
• Excellent communication skills, both verbal and written.
• Aptitude for meeting people and developing member confidence.
• Ability to solve problems and provide member support.

Aufgaben

• Greet and assist members through all service channels.
• Process transactions and balance cash drawer per standards.
• Learn and use CXone to assist MSS.
• Handle cash box management and account maintenance.
• Maintain confidentiality and follow security procedures.

Kenntnisse

Communication skills

Problem-solving

Interpersonal skills

Ausbildung

Bachelor’s degree

CCUE Certification

AA/AS degree

Tools

CXone

Jobbeschreibung

State Employees' Credit Union is seeking an entry-level Associate MSR to support branch operations and provide exemplary member service in person and by phone. You will assist with cash handling, account origination and maintenance, and learn SECU policies through structured training.

The role emphasizes confidentiality, security, and adherence to branch procedures while you grow toward more advanced financial services knowledge and cross-department collaboration.