Entry-Level Member Services Associate | Branch Ops Training

ncsecu.org; Garner (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Garner, NC is seeking an Associate Member Services Representative to learn foundational branch operations and deliver exemplary member service through in-person and phone interactions.

You will handle routine transactions, cash handling, and support account origination and maintenance while adhering to SECU policies and security procedures. Training will cover multiple modules and ongoing development.

Qualifications

• Must have high school diploma or GED.
• Strong verbal and written communication skills.
• Solid problem-solving abilities and attention to detail.

Responsibilities

• Greet and assist members in person and by phone with courtesy and professionalism.
• Process transactions, balance a cash drawer, and assist with cash handling.
• Support account origination and maintenance according to procedures.
• Follow security, confidentiality, and regulatory requirements at all times.
• Learn branch operations modules and participate in ongoing training.

Skills

People skills

Communication

Problem solving

Education

High school diploma or GED

Bachelor’s degree

CCUE Certification / AA-AS via NC-CTP

Job description

State Employees' Credit Union in Garner, NC is seeking an Associate Member Services Representative to learn foundational branch operations and deliver exemplary member service through in-person and phone interactions.

You will handle routine transactions, cash handling, and support account origination and maintenance while adhering to SECU policies and security procedures. Training will cover multiple modules and ongoing development.