Entry-Level Member Services Specialist

State Employees' Credit Union; Wilmington (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Wilmington, NC is seeking an Associate Member Services Representative to deliver exemplary member service through phone and in-person interactions. You will learn branch operations, handle routine transactions, and support cash handling and account maintenance under supervision.

The role includes completing core training modules, maintaining confidentiality, and collaborating with other departments to fulfill member needs.

Qualifications

• Must have a high school diploma or GED equivalent.
• Must complete the Credit Union’s Core Module Program within 12 months of hire date.
• Demonstrates SECU core values and strong communication skills.
• Must be able to problem-solve and maintain confidentiality.

Responsibilities

• Respond to member inquiries by telephone and in person across service channels.
• Process transactions and balance a cash drawer in accordance with standards.
• Assist with cash handling, wires, checks, and currency management.
• Maintain security, confidentiality, and compliance with policies.

Skills

Aptitude for meeting people

Good communication skills

Problem-solving skills

Verbal and written communication

Education

High school diploma or GED

Tools

MARGO Platform

CXone

Job description

State Employees' Credit Union in Wilmington, NC is seeking an Associate Member Services Representative to deliver exemplary member service through phone and in-person interactions. You will learn branch operations, handle routine transactions, and support cash handling and account maintenance under supervision.

The role includes completing core training modules, maintaining confidentiality, and collaborating with other departments to fulfill member needs.