Entry-Level Member Services Associate

State Employees' Credit Union; Dunn (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

State Employees' Credit Union in Dunn, NC is seeking an Associate Member Services Officer to provide exemplary member service, respond to inquiries by phone and in person, and assist with cash handling and account maintenance. This entry-level role includes training in lending and collections, learning branch procedures, and using CXone for communications.

You will begin with core modules and advance toward consumer lending programs.

Qualifications

• Must have high school diploma or GED.
• Strong communication and problem-solving skills.
• Must complete the Core Module Program within 12 months of hire.

Responsibilities

• Greet and assist members in person and by phone with courtesy.
• Handle cash drawer and basic account maintenance.
• Process wires and notary requests; learn lending and collections.
• Open basic accounts under supervision.

Skills

Cash handling

Customer service

Verbal communication

Written communication

Notary Public services

Education

High school diploma or GED

Bachelor’s degree or CCUE or AA/AS via NC-CTP (preferred)

Tools

CXone

Job description

State Employees' Credit Union in Dunn, NC is seeking an Associate Member Services Officer to provide exemplary member service, respond to inquiries by phone and in person, and assist with cash handling and account maintenance. This entry-level role includes training in lending and collections, learning branch procedures, and using CXone for communications.

You will begin with core modules and advance toward consumer lending programs.