Entry-Level Member Services Specialist

ncsecu; United States; On-site; USD 36,000 - 42,000; Full time

Job summary

State Employees' Credit Union (SECU) seeks an entry-level Associate Member Services Representative to learn branch operations and deliver outstanding member service in person and by phone.

This role focuses on handling routine transactions, cash drawer balancing, account openings, wire transfers, and inquiries while following security rules and SECU policies. Regular attendance and ongoing training are required.

Qualifications

• Must have high school diploma or GED; higher degrees preferred.
• Demonstrates SECU's Core Values.
• Aptitude for meeting people and building member confidence.
• Good verbal and written communication skills.
• Complete Core Module Program within 12 months of hire.

Responsibilities

• Provide exemplary member service by handling inquiries in-person and by phone.
• Process transactions and balance cash drawer.
• Balance vault, ATMs, teller cash dispenser, and coin sorter.
• Coordinate wire transfers and foreign currency; assist with checks.
• Troubleshoot account issues and inquiries; manage online access.

Skills

Customer service

Cash handling

Communication

Problem-solving

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CXone

Job description

State Employees' Credit Union (SECU) seeks an entry-level Associate Member Services Representative to learn branch operations and deliver outstanding member service in person and by phone.

This role focuses on handling routine transactions, cash drawer balancing, account openings, wire transfers, and inquiries while following security rules and SECU policies. Regular attendance and ongoing training are required.