Entry-Level Member Services Associate

SECU; Mebane (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Representative to learn the fundamentals of branch operations and customer service. You will assist members in person and by phone, process transactions, and help with account openings under supervision.

The role emphasizes confidentiality, adherence to procedures, and a positive, professional demeanor while supporting daily branch functions and team goals.

Qualifications

• Demonstrates ability to provide exemplary member service.
• Capable of handling cash with accuracy and attention to detail.
• Able to communicate clearly and professionally with members.
• Able to solve basic account issues and questions.
• Works well with others to achieve team goals.

Responsibilities

• Respond to member inquiries by phone and in person.
• Perform routine branch duties and cash box management.
• Process transactions and balance cash drawer daily.
• Assist with account origination and maintenance for members.
• Support drive-through operations as needed.
• Verify and process wire transfers and currency exchanges.

Skills

Customer service

Cash handling

Communication skills

Problem solving

Team oriented

Education

High school diploma or GED

Bachelor’s degree preferred

CCUE Certification preferred

Tools

CXone

Job description

SECU is seeking an entry-level Associate Member Services Representative to learn the fundamentals of branch operations and customer service. You will assist members in person and by phone, process transactions, and help with account openings under supervision.

The role emphasizes confidentiality, adherence to procedures, and a positive, professional demeanor while supporting daily branch functions and team goals.