Entry-Level Member Services Associate – Grow in Banking

SECU; Hickory (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

State Employees’ Credit Union (SECU) is seeking an entry-level Associate Member Services Representative to support branch operations and provide outstanding member service. Responsibilities include handling inquiries in person and by phone, processing transactions, and balancing cash drawers under supervision.

The role emphasizes learning branch procedures, CXone usage, and exposure to financial products and services such as shares, money market, checking, and certificates, with training and

Qualifications

• Must have high school diploma or GED.
• Excellent communication skills, both verbal and written.
• Willingness to complete Core Module Program within 12 months of hire.

Responsibilities

• Assist members by responding to inquiries in person or by phone.
• Process transactions and balance cash drawer.
• Support cash box management, account origination and maintenance.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Education

HS diploma or GED

Tools

CXone

Job description

State Employees’ Credit Union (SECU) is seeking an entry-level Associate Member Services Representative to support branch operations and provide outstanding member service. Responsibilities include handling inquiries in person and by phone, processing transactions, and balancing cash drawers under supervision.

The role emphasizes learning branch procedures, CXone usage, and exposure to financial products and services such as shares, money market, checking, and certificates, with training and