Entry-Level Member Services Specialist

ncsecu.org; Pineville (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union is seeking an entry‑level Associate Member Services Representative to learn branch operations and deliver exceptional member service. You will respond to inquiries in person and by phone, process routine transactions, and balance cash and drawers under supervision.

You'll complete comprehensive training modules, learn to open basic accounts, and gain exposure to policy, security, and regulatory requirements.

Qualifications

• Entry-level MSR role providing foundational knowledge of branch operations.
• Must complete core modules and training sessions within specified timelines.
• Learn to open basic accounts and process standard member transactions.

Responsibilities

• Answer member inquiries in person and by phone.
• Process transactions and balance cash drawer.
• Operate drive-through and vault/check handling duties as needed.
• Maintain confidentiality and follow security procedures.
• Support wire transfers and currency exchange per policy.
• Assist with daily documentation and reports.

Skills

Customer service

Cash handling

Phone support

Verbal/written communication

Teamwork

Education

High school diploma or GED

Bachelor's degree or CCUE Certification

Tools

CXone

MARGO Platform

Job description

State Employees' Credit Union is seeking an entry‑level Associate Member Services Representative to learn branch operations and deliver exceptional member service. You will respond to inquiries in person and by phone, process routine transactions, and balance cash and drawers under supervision.

You'll complete comprehensive training modules, learn to open basic accounts, and gain exposure to policy, security, and regulatory requirements.