Entry-Level Member Services Associate — Start Your Banking Career

SECU; Roanoke Rapids (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU in North Carolina is seeking an entry-level Associate Member Services Representative to deliver exemplary member service in person, by phone, and online. You will learn branch operations, handle routine transactions, balance cash, and support account origination and maintenance under supervision.

This role emphasizes training on core modules, security, regulatory compliance, and customer guidance. Strong communication, problem solving, and a positive attitude are essential; attendance and

Qualifications

• Must have high school diploma or GED equivalent.
• Excellent communication skills, both verbal and written.
• Ability to balance a cash drawer and process transactions accurately.
• Willingness to complete Core Module Program within 12 months of hire.

Responsibilities

• Greet and assist members in person, on the phone, and online with courteous service.
• Process transactions and balance cash drawer according to standards.
• Assist with account origination and maintenance under supervision.
• Learn and follow SECU policies, procedures, and regulatory requirements.
• Coordinate with other departments to fulfill member requests.

Skills

Customer service

Communication

Cash handling

Problem solving

Teamwork

Education

High school diploma or GED

Bachelor’s degree

CCUE Certification

Associate degree

NC-CTP

Tools

CXone

MIP procedures

Cash handling systems

Job description

SECU in North Carolina is seeking an entry-level Associate Member Services Representative to deliver exemplary member service in person, by phone, and online. You will learn branch operations, handle routine transactions, balance cash, and support account origination and maintenance under supervision.

This role emphasizes training on core modules, security, regulatory compliance, and customer guidance. Strong communication, problem solving, and a positive attitude are essential; attendance and