Entry-Level Member Services Associate

SECU; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU, a United States-based credit union, seeks an entry-level Associate Member Services Representative in Winston-Salem, NC. The role focuses on training in branch operations and delivering exemplary member service across channels—in person, by phone, and digitally.

You will perform routine transactions, support account origination and maintenance, balance cash drawers, and learn financial products with supervision. Regular attendance and a commitment to SECU's Core Values are essential.

Qualifications

• Must have high school diploma or GED.
• Strong communication skills.
• Aptitude for meeting people and establishing trust.
• Must complete Core Module Program within 12 months of hire date.

Responsibilities

• Respond to member inquiries by telephone and in person.
• Process transactions and balance cash drawer.
• Assist with account origination and maintenance.
• Operate drive-through window as needed.
• Balance the vault, ATMs, and coin sorter.
• Learn CXone and assist MSS as requested.

Skills

Customer service

Communication skills

Problem-solving

Aptitude for meeting people

Education

High school diploma or GED

Job description

SECU, a United States-based credit union, seeks an entry-level Associate Member Services Representative in Winston-Salem, NC. The role focuses on training in branch operations and delivering exemplary member service across channels—in person, by phone, and digitally.

You will perform routine transactions, support account origination and maintenance, balance cash drawers, and learn financial products with supervision. Regular attendance and a commitment to SECU's Core Values are essential.