Entry-Level Member Services Associate – Branch Operations

State Employees' Credit Union; Fayetteville, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Fayetteville, NC seeks an entry-level Associate Member Services Representative to learn SECU branch operations and deliver exemplary member service. You will respond to inquiries by phone and in person, handle routine transactions, and balance a cash drawer in alignment with performance standards.

Training includes ten core modules and additional responsibilities to safeguard confidential information, follow security procedures, and support daily operations as

Qualifications

• Must have high school diploma or GED; preferred bachelor’s degree or NC-CTP.
• Excellent verbal and written communication; good problem-solving skills.
• Must complete Core Module Program within 12 months of hire date.

Responsibilities

• Provide exemplary member service by responding to inquiries by phone and in person.
• Balance the cash drawer and manage cash box procedures.
• Process transactions in the bank system and maintain accurate records.
• Open basic accounts and support daily branch operations.

Skills

Cash handling

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

Job description

State Employees' Credit Union in Fayetteville, NC seeks an entry-level Associate Member Services Representative to learn SECU branch operations and deliver exemplary member service. You will respond to inquiries by phone and in person, handle routine transactions, and balance a cash drawer in alignment with performance standards.

Training includes ten core modules and additional responsibilities to safeguard confidential information, follow security procedures, and support daily operations as