Entry-Level Member Services Specialist

SECU; Belmont (CA); On-site; USD 48,000 - 57,000; Full time

Job summary

SECU in Belmont, California is seeking an Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person. You will perform routine transactions, balance cash, and support account origination and maintenance while training on core modules and security procedures.

This role emphasizes teamwork, confidentiality, and ongoing training to advance within SECU's branch network.

Qualifications

• High school diploma or GED required.
• Must complete Core Module Program within 12 months of hire date.
• Excellent communication and interpersonal skills.
• Ability to balance cash drawer and handle routine transactions.

Responsibilities

• Respond to member inquiries by phone and in person.
• Balance cash drawer and process transactions.
• Assist with cash handling and wire transfers.
• Learn CXone and SECU products for referrals.
• Maintain confidentiality and follow security procedures.
• Adhere to all branch procedures and SECU policies.

Skills

Communication skills

People skills

Problem solving

Education

High school diploma or GED

CCUE Certification

Associate degree

Job description

SECU in Belmont, California is seeking an Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person. You will perform routine transactions, balance cash, and support account origination and maintenance while training on core modules and security procedures.

This role emphasizes teamwork, confidentiality, and ongoing training to advance within SECU's branch network.