Entry-Level Member Services Associate - Banking Career

SECU; Oxford (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU is seeking an Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person. The role includes cash drawer management, processing basic transactions, and assisting with basic account openings under supervision.

This entry-level position emphasizes training through E&E and core modules, while following SECU policies and maintaining member confidentiality. Growth opportunities within SECU's service culture are available.

Qualifications

• High school diploma or GED required.
• Aptitude for meeting people and developing member confidence.
• Strong verbal and written communication skills.
• Ability to follow security procedures and protect confidential information.
• Willingness to participate in required training modules.

Responsibilities

• Respond to member inquiries by phone and in person with courteous service.
• Balance cash drawer and process transactions in appropriate systems.
• Assist with basic account origination and maintenance under supervision.
• Adhere to security, privacy, and SECU policy standards at all times.

Skills

Customer service

Communication skills

Problem-solving

Cash handling

Teamwork

Education

High school diploma or GED

NC-CTP transfer program / AA/AS encouraged

Tools

CXone

Job description

SECU is seeking an Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person. The role includes cash drawer management, processing basic transactions, and assisting with basic account openings under supervision.

This entry-level position emphasizes training through E&E and core modules, while following SECU policies and maintaining member confidentiality. Growth opportunities within SECU's service culture are available.