Entry-Level Member Services Associate: Learn Branch Operations

SECU; Kannapolis (NC); On-site; USD 27,000 - 33,000; Full time

Job summary

SECU is seeking an Associate Member Services Representative to provide foundational knowledge of branch operations and deliver exemplary member service. This entry-level role handles inquiries by phone and in person, conducts routine transactions, and supports cash handling, account origination, and maintenance with supervision.

As the team grows, you will learn to open basic accounts, work across channels including CXone, and gain exposure to Financial Advisory products while adhering to

Qualifications

• High school diploma or GED is required; 12-month Core Module training.

Responsibilities

• Answer member inquiries via phone and in person.
• Process transactions and balance cash drawer.
• Assist with opening basic accounts and maintain records.
• Support wire transfers, currency exchange, and ATM operations.
• Maintain confidentiality and follow security procedures.

Skills

Customer content service

Communication

Problem solving

Teamwork

Willingness to learn

Education

High school diploma or GED

Bachelor's degree or CCUE/AA/AS preferred

Tools

CXone

Job description

SECU is seeking an Associate Member Services Representative to provide foundational knowledge of branch operations and deliver exemplary member service. This entry-level role handles inquiries by phone and in person, conducts routine transactions, and supports cash handling, account origination, and maintenance with supervision.

As the team grows, you will learn to open basic accounts, work across channels including CXone, and gain exposure to Financial Advisory products while adhering to