Entry-Level Member Services Associate - Banking Career

SECU; Kenansville (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Officer in North Carolina. You will perform routine branch duties, respond to member inquiries in person and by phone, and begin training in lending and collections under supervision.

The role emphasizes cash handling, security, and confidentiality while you build foundational knowledge of SECU branch operations and member service standards.

Qualifications

• Must complete core training modules and gain foundational knowledge of branch operations.
• Ability to balance a cash drawer and handle basic account transactions.
• Begin training in lending and collections.

Responsibilities

• Respond to member inquiries by phone and in person with courtesy and efficiency.
• Perform routine branch duties including cash box management and basic account origination.
• Process wire transfers and assist with foreign currency exchange.
• Maintain confidentiality and follow security procedures at all times.
• Learn lending products and consumer services under supervision.

Skills

Cash handling

Customer service

Notary services

Phone support

Documents management

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification

Tools

CXone

Job description

SECU is seeking an entry-level Associate Member Services Officer in North Carolina. You will perform routine branch duties, respond to member inquiries in person and by phone, and begin training in lending and collections under supervision.

The role emphasizes cash handling, security, and confidentiality while you build foundational knowledge of SECU branch operations and member service standards.