Entry-Level Member Services Associate

SECU; Winston-Salem (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

SECU seeks an entry-level Associate Member Services Representative to support branch operations and deliver exemplary member service. You will handle routine transactions, cash handling, and inquiries in person or by phone, with guidance from senior staff.

Prospective team members will learn branch procedures, security controls, and basic account functions while contributing to a positive member experience and continuous training opportunities.

Qualifications

• Experience delivering exemplary member service in person, over the phone, or digitally.

Responsibilities

• Respond to member inquiries via phone and in person with courtesy and accuracy.

Skills

Customer service

Communication

Problem solving

Cash handling

Data entry

Teamwork

Education

High school diploma or GED

Job description

SECU seeks an entry-level Associate Member Services Representative to support branch operations and deliver exemplary member service. You will handle routine transactions, cash handling, and inquiries in person or by phone, with guidance from senior staff.

Prospective team members will learn branch procedures, security controls, and basic account functions while contributing to a positive member experience and continuous training opportunities.