Entry-Level Member Service Specialist | Growth & Benefits

Police and Fire Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Job summary

Police and Fire Federal Credit Union seeks an entry-level Member Service Specialist I to deliver superior member service at the Ridge branch, handle transactions, and promote products through the Total Member Connect process.

The role emphasizes building relationships, meeting sales and service goals, and adhering to security and operational standards in a fast-paced branch environment.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Strong verbal and written communication skills.
• Proficient with computers and multiple software systems.

Responsibilities

• Provide superior member service in-branch and on the floor.
• Process member transactions accurately and efficiently.
• Cross-sell credit union products through consultative conversations.
• Maintain security and confidentiality of member information.
• Support branch operations and teamwork to meet service goals.

Skills

Customer service

Sales abilities

Communication skills

Problem solving

Organization

Technology proficiency

Multi-tasking

Education

High School Diploma/GED

Tools

Jack Henry Symitar/Episys

Meridian Link

MS Office

Job description

Police and Fire Federal Credit Union seeks an entry-level Member Service Specialist I to deliver superior member service at the Ridge branch, handle transactions, and promote products through the Total Member Connect process.

The role emphasizes building relationships, meeting sales and service goals, and adhering to security and operational standards in a fast-paced branch environment.