Member Service Specialist I — Growth & Impact Frontline

Police and Fire Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Police and Fire Federal Credit Union is seeking an entry-level Member Service Specialist I in Center City, Philadelphia. The role focuses on delivering exceptional member service, building relationships, and promoting PFFCU products and services while maintaining data security and process adherence.

The ideal candidate is energetic, customer-focused, and able to work in a fast-paced environment with flexibility for varying hours.

Qualifications

• Motivated self-starter with strong work ethic.

Responsibilities

• Provide superior member service to new and existing members.
• Develop member relationships while following established processes to recommend products and services.
• Maintain integrity and operational efficiency in support of Credit Union goals.
• Adhere to PFFCU policies and procedures with thorough, low-error work.
• Handle member inquiries efficiently and to completion.
• Develop knowledge of PFFCU products, services, policies.

Skills

Self-starter

Goal oriented

Effective communicator

Organizational skills

Detail oriented

Customer service

Team player

PC skills

Job description

Police and Fire Federal Credit Union is seeking an entry-level Member Service Specialist I in Center City, Philadelphia. The role focuses on delivering exceptional member service, building relationships, and promoting PFFCU products and services while maintaining data security and process adherence.

The ideal candidate is energetic, customer-focused, and able to work in a fast-paced environment with flexibility for varying hours.