Member Service Associate I - Growth & Impact

Police & Fire Federal Credit Union; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent medical benefits

401K plan

Paid time off

Job summary

Police & Fire Federal Credit Union in Philadelphia, PA seeks a Member Service Specialist I (Grant and Academy) to deliver exceptional service, open accounts, process loan applications, and support member growth through the Total Member Connect (TMC) initiative.

This entry-level role emphasizes accuracy, product knowledge, and teamwork, with benefits, growth opportunities, and a focus on integrity and efficiency.

Qualifications

• High School Diploma or GED required.
• Preferred 1 year of customer service with sales/production goals.
• Strong verbal and written communication skills.
• Solid problem-solving skills.
• Exceptional member service skills.
• Strong organizational skills.
• Ability to remain professional and composed under pressure.
• Embraces technology; proficient with Word, Excel, Outlook and core software.

Responsibilities

• Delivers superior member service and helps build member relationships.
• Handles branch duties including membership and loan applications, cash handling and ITM interactions.
• Ensures member information is secure and protected.
• Cross-sells Credit Union products through meaningful conversations using the TMC process.
• Maintains a neat, organized workspace and supports branch staffing and operations.

Skills

Customer Service

Sales Goals

Verbal Communication

Written Communication

Problem Solving

Member Service

Organizational Skills

Professional Demeanor

Tech Savvy

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Job description

Police & Fire Federal Credit Union in Philadelphia, PA seeks a Member Service Specialist I (Grant and Academy) to deliver exceptional service, open accounts, process loan applications, and support member growth through the Total Member Connect (TMC) initiative.

This entry-level role emphasizes accuracy, product knowledge, and teamwork, with benefits, growth opportunities, and a focus on integrity and efficiency.