Member Service Specialist I: Growth & Member Experience

Police and Fire Federal Credit Union; Cambridge (NJ); On-site; USD 32,000 - 45,000; Full time

Job summary

Police and Fire Federal Credit Union is seeking an entry-level Member Service Specialist I in Marlton, NJ. You will provide superior member service, process applications, and support branch operations while leveraging product knowledge to uncover member needs.

The role emphasizes integrity and relationship-building within the Total Member Connect framework. Ideal candidates enjoy helping others, have solid communication skills, and are goal-oriented.

Qualifications

• High School Diploma or GED required.
• Prefer 1 year of customer service with sales/production goals.
• Strong verbal and written communication skills.
• Solid problem-solving and member service abilities.
• Organized, professional, and tech-savvy; able to multitask.

Responsibilities

• Provide superior member service in branch and build relationships.
• Assist with membership and loan applications and cash handling.
• Cross-sell products to meet member needs using TMC processes.
• Protect member information and ensure security.
• Support branch operations and maintain a neat workspace.

Skills

Customer Service

Verbal & written communication

Problem solving

Member service

Organization

Professionalism

Technology adoption

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Job description

Police and Fire Federal Credit Union is seeking an entry-level Member Service Specialist I in Marlton, NJ. You will provide superior member service, process applications, and support branch operations while leveraging product knowledge to uncover member needs.

The role emphasizes integrity and relationship-building within the Total Member Connect framework. Ideal candidates enjoy helping others, have solid communication skills, and are goal-oriented.