Entry-Level IT Support Technician (Remote/On-Site)

Movement Holding Company; United States; On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Holidays

Employee assistance program

Career growth

Relocation packages

Job summary

Movement Holding Company is seeking an entry-level IT Support Specialist to triage, troubleshoot, and resolve end-user issues across Windows, macOS, and mobile devices. Join a mission-driven team that donates profits to communities while expanding technical skills through hands-on experience in a collaborative, on-site role at our Indian Land, SC headquarters.

You'll learn Active Directory/Entra ID, support enterprise applications, participate in IT projects, and help build a knowledge base.

Qualifications

• High school diploma or GED.
• No professional IT experience required; willing to learn.
• Curious about technology and interested in developing technical skills through hands‑on experience.
• Comfortable troubleshooting problems, asking questions, and working through issues you haven’t encountered before.
• Strong customer service mindset with clear written and verbal communication skills.
• Basic familiarity with Windows and common productivity applications.
• Able to learn new tools, systems, and processes through training and hands‑on experience.
• Organized and able to manage multiple requests and priorities.
• Able to work on-site at our headquarters in Indian Land, SC, or in a previously agreed-upon remote location.
• Ability to work extended hours, including nights, weekends, and holidays, when needed during periods of high volume or for special requests.

Responsibilities

• Triage, prioritize, categorize, resolve, and elevate support cases through our IT service management system.
• Troubleshoot end-user hardware, software, and common technology issues across Windows and a limited number of macOS devices.
• Perform routine Active Directory and Entra ID tasks such as onboarding, off-boarding, password resets, group membership changes, and account troubleshooting.
• Troubleshoot and resolve basic mobile device support requests across iOS and Android.
• Support hardware deployment, returns, break/fix, inventory reconciliation, and other asset management activities.
• Provide user support and guidance for commonly used applications and systems.
• Support end-user functions across our enterprise applications, troubleshooting issues where possible and escalating to the appropriate teams when needed.
• Keep customers informed while their incidents and requests are being worked through.
• Participate in IT projects such as upgrades, rollouts, and migrations that fall within the scope of the support team.
• Troubleshoot basic network and application connectivity issues.
• Communicate effectively with customers and teammates through email, support cases, chat, phone, and in person.
• Help create and maintain technical documentation and knowledge base articles.

Skills

Customer service mindset

Written and verbal communication

Troubleshooting

Team collaboration

Learn new tools

Education

High school diploma or GED

Tools

Microsoft 365

Windows

macOS

Active Directory

Entra ID

Networking basics

Remote support tools

Job description

Movement Holding Company is seeking an entry-level IT Support Specialist to triage, troubleshoot, and resolve end-user issues across Windows, macOS, and mobile devices. Join a mission-driven team that donates profits to communities while expanding technical skills through hands-on experience in a collaborative, on-site role at our Indian Land, SC headquarters.

You'll learn Active Directory/Entra ID, support enterprise applications, participate in IT projects, and help build a knowledge base.