Impact IT Support Technician – Remote & On‑Site Growth

Movement Mortgage; Johns Island (SC); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision, Life, and Dis

Disability coverage

401(k) and Roth

Paid time off: 16 days

11.5 paid holidays per year

Employee assistance program

Career growth opportunities

Team-focused environment

Relocation packages available

Job summary

Movement Mortgage is hiring an entry-level IT Support Associate to triage and resolve user issues across Windows devices and basic network connectivity. You will assist with Active Directory tasks, device troubleshooting, and end-user support, with on-site work at our Indian Land, SC headquarters or a remote location as agreed.

Training and growth opportunities offered. The position emphasizes customer service, clear communication, and the ability to work collaboratively in a fast-paced

Qualifications

• High school diploma or GED.
• No previous professional IT experience required. We’re looking for someone with the aptitude and interest to learn.
• Curious about technology and interested in developing technical skills through hands-on experience.
• Comfortable troubleshooting problems, asking questions, and working through issues you haven’t encountered before.
• Strong customer service mindset with clear written and verbal communication skills.
• Basic familiarity with Windows and common productivity applications.
• Able to learn new tools, systems, and processes through training and hands-on experience.
• Organized and able to manage multiple requests and priorities.
• Able to work effectively as part of a collaborative team.
• Ability to work on-site at our headquarters in Indian Land, SC, or in a previously agreed-upon remote location.
• Ability to work extended hours, including nights, weekends, and holidays, when needed during periods of high volume or for special requests.

Responsibilities

• Triage, prioritize, categorize, resolve, and elevate support cases through our IT service management system, with a focus on timely resolution and customer communication.
• Troubleshoot end-user hardware, software, and common technology issues across Windows and a limited number of macOS devices.
• Perform routine Active Directory and Entra ID tasks such as onboarding, offboarding, password resets, group membership changes, and account troubleshooting.
• Troubleshoot and resolve basic mobile device support requests across iOS and Android.
• Support hardware deployment, returns, break/fix, inventory reconciliation, and other asset management activities.
• Provide user support and guidance for commonly used applications and systems.
• Support end-user functions across our enterprise applications, troubleshooting issues where possible and escalating to the appropriate teams when needed.
• Keep customers informed while their incidents and requests are being worked through.
• Participate in IT projects such as upgrades, rollouts, and migrations that fall within the scope of the support team.
• Troubleshoot basic network and application connectivity issues.
• Communicate effectively with customers and teammates through email, support cases, chat, phone, and in person.
• Help create and maintain technical documentation and knowledge base articles.

Skills

Customer service

Communication

Windows familiarity

Learning mindset

Organized

Team player

Curiosity about tech

Education

High school diploma or GED

Tools

Windows

Job description

Movement Mortgage is hiring an entry-level IT Support Associate to triage and resolve user issues across Windows devices and basic network connectivity. You will assist with Active Directory tasks, device troubleshooting, and end-user support, with on-site work at our Indian Land, SC headquarters or a remote location as agreed.

Training and growth opportunities offered. The position emphasizes customer service, clear communication, and the ability to work collaboratively in a fast-paced