Entry-Level IT Support Technician – On-Site Growth Perks

RiseMe; Lynchburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO and holidays

Tuition reimbursement

Job summary

RiseMe is seeking an IT Support Technician to provide frontline technical help for hardware, software, and basic network issues. You will configure workstations, maintain equipment, and assist with user accounts from Lynchburg, VA on-site.

This entry-level role emphasizes customer-focused support, solid communication, and a willingness to learn in a small but growing IT environment. On-site presence in Lynchburg is required.

Qualifications

• Basic knowledge of computer systems and troubleshooting.
• Familiarity with Windows and/or macOS operating systems.
• Experience with common software applications (Office, browsers, email).

Responsibilities

• Provide first-level technical support for hardware, software, and basic network issues.
• Set up, configure, and maintain workstations, printers, and other IT equipment.
• Assist with user account management, including password resets and access permissions.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.
• Maintain an organized inventory of IT assets, equipment, and supplies.
• Escalate complex or unresolved issues to the IT manager when appropriate.
• Assist with routine system maintenance, including software updates and backups.
• Troubleshoot basic hardware, peripheral, and connectivity issues.
• Provide support with a professional, customer-focused approach.
• Perform other duties as assigned

Skills

Basic IT knowledge

Windows/macOS familiarity

MS Office & browsers

Strong communication

Team player

On-site presence

Ticketing systems

Networking basics

Tools

Ticketing system

Office suite

Job description

RiseMe is seeking an IT Support Technician to provide frontline technical help for hardware, software, and basic network issues. You will configure workstations, maintain equipment, and assist with user accounts from Lynchburg, VA on-site.

This entry-level role emphasizes customer-focused support, solid communication, and a willingness to learn in a small but growing IT environment. On-site presence in Lynchburg is required.