IT Support Specialist — LAN/WAN & Helpdesk Pro

Custom Truck One Source; Lynchburg, Forest (VA, VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Employer Match

Competitive Health Care

Dental, Vision, and Life Insurance

Paid Vacation, Sick and Holidays

STD/LTD

Partner Discounts

Investment in Employee Development

Job summary

Custom Truck One Source seeks an IT Support Technician to provide technical assistance for computer systems and networks in Lynchburg, VA. The role involves solving hardware/software issues, answering queries, and guiding users through problem-solving steps.

The candidate will install and repair hardware/software, document processes, and escalate when needed, while maintaining data confidentiality and professional conduct in a busy office setting.

Qualifications

• Ability to provide technical assistance for computer systems, software, and hardware.
• Respond to queries in person, via ticking system, or over the phone.
• Maintain and update knowledge of IT processes and documentation.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to queries in person, via ticking system or over the phone.
• Resolve network and system issues (LAN/WAN).
• Perform remote troubleshooting and diagnostic steps.
• Guide customers through problem-solving steps.
• Install, modify, and repair computer hardware and software.
• Provide accurate information on IT products or services.
• Escalate unresolved issues to higher-level support.
• Create knowledge base documentation.
• Follow-up and update customer status and information.
• Suggest process improvements and feedback.

Skills

Punctuality

Flexibility

Driven

Verbal communication

Independent work

Multi-tasking

MS Office

Ethical conduct

Technical capacity

Time management

Organizational skills

Problem solving

Discretion

Thoroughness

Initiative

Compliance

Professional appearance

Business casual

Safety awareness

Education

One year related experience

Tools

Microsoft Office Suite

Job description

Custom Truck One Source seeks an IT Support Technician to provide technical assistance for computer systems and networks in Lynchburg, VA. The role involves solving hardware/software issues, answering queries, and guiding users through problem-solving steps.

The candidate will install and repair hardware/software, document processes, and escalate when needed, while maintaining data confidentiality and professional conduct in a busy office setting.