Entry-Level IT Support Specialist Onsite Growth

Phoenix Group; Chesapeake, Northern (VA, KY); Hybrid; USD 42,000 - 84,000; Full time

Benefits offered by this job

Medical plans

Disability insurance

401(K) plans

Professional development

Job summary

Phoenix Group of Virginia seeks an entry-level IT Support Specialist in Newport News, VA to provide desktop support, workstation setup, and account administration in a defense-focused environment.

The ideal candidate will have an Associate's or Bachelor’s degree in IT/CS or equivalent experience, with CompTIA certifications a plus, and strong customer-service skills for supporting non-technical users onsite.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience.
• Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts).
• Strong customer service orientation and communication skills; ability to support non-technical users effectively.
• Organized and detail-oriented with the ability to manage and track multiple open support requests.
• Ability to work independently and as part of a team in an onsite, professional environment.

Responsibilities

• Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.
• Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.
• Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.
• Assist with administration of network accounts, file permissions, and shared drives.
• Maintain accurate IT asset inventory and equipment tracking records.
• Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.
• Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.
• Assist with documentation of IT procedures, configurations, and support logs.
• Escalate complex technical issues to senior IT personnel or external vendors as appropriate.

Skills

Customer service

Windows OS

Microsoft 365

Networking basics

Teamwork

Onsite work

Education

Associate’s or Bachelor's in IT/CS

Tools

Active Directory

Group Policy

Remote management tools

CAC environments

Job description

Phoenix Group of Virginia seeks an entry-level IT Support Specialist in Newport News, VA to provide desktop support, workstation setup, and account administration in a defense-focused environment.

The ideal candidate will have an Associate's or Bachelor’s degree in IT/CS or equivalent experience, with CompTIA certifications a plus, and strong customer-service skills for supporting non-technical users onsite.