Entry-Level IT Support Technician - Device Rollout & Tier 1

Insight Global; Hudson (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Insight Global is seeking an Entry-Level IT Support Technician (Level 1) to work onsite with our client headquartered in Hudson, OH. In this role, you’ll support a large, nationwide organization and gain real-world IT experience in a fast-paced environment.

Responsibilities include supporting a large-scale device rollout across 250+ locations, delivering Tier 1 IT support for internal users, setting up and deploying end-user hardware, and escalating complex issues while delivering a positive,

Qualifications

• Hands-on experience in a professional IT support environment.
• Basic understanding of Tier 1 hardware and software support.
• Strong customer service and communication skills.

Responsibilities

• Assist with a large-scale device rollout, including laptops, desktops, printers, and iPads across 250+ office locations.
• Provide Tier 1 IT support for internal users, assisting with basic troubleshooting and technical issues.
• Set up, image, deploy, and replace end‑user hardware.
• Escalate more complex issues to higher‑level IT teams when needed.
• Deliver a positive, customer‑focused support experience.

Skills

IT Support

Tier 1 support

Customer service

Communication

Hardware basics

Job description

Insight Global is seeking an Entry-Level IT Support Technician (Level 1) to work onsite with our client headquartered in Hudson, OH. In this role, you’ll support a large, nationwide organization and gain real-world IT experience in a fast-paced environment.

Responsibilities include supporting a large-scale device rollout across 250+ locations, delivering Tier 1 IT support for internal users, setting up and deploying end-user hardware, and escalating complex issues while delivering a positive,