IT Support Technician: Laptop Deployments & Onboarding

ProLink; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

ProLink is seeking an entry-level Temporary IT Support Technician to join its IT department in Cincinnati. You will assist with laptop prep for onboarding, device deployment, coordinating equipment returns, and supporting enterprise hardware refresh initiatives from the IT Service Desk.

The role focuses on end-user support, device management, and IT operations tasks. You will respond to Tier 1 tickets, help with software installations, and contribute to documentation and process improvements

Qualifications

• High school diploma or equivalent.
• Experience in IT support, help desk, or related field.
• Basic understanding of Windows operating systems and computer hardware.
• Strong customer service and communication skills.
• Ability to organize and prioritize multiple tasks.
• Strong attention to detail and follow-through.
• Ability to lift and transport computer equipment up to 40 pounds.

Responsibilities

• Build, image, configure and deploy laptops for new hires.
• Prepare technology packages for onboarding cohorts.
• Ensure hardware, software and user accounts are provisioned according to company standards.
• Coordinate shipment and tracking of equipment to remote employees.
• Verify device readiness and quality prior to deployment.
• Manage the return process for employees who leave the organization.
• Coordinate recovery of laptops, peripherals and other assigned technology assets.
• Inspect, sanitize, reimage and prepare returned equipment for redeployment.
• Maintain accurate inventory and asset tracking records.
• Assist with equipment lifecycle management and hardware audits.
• Support enterprise laptop replacement and hardware refresh initiatives.
• Coordinate scheduling and communication with end users during device rollouts.
• Migrate user data and settings to replacement systems when necessary.
• Track project progress and update deployment metrics.
• Assist with documentation and process improvements related to device deployment.
• Respond to and resolve Tier 1 help desk tickets within the service center.
• Troubleshoot basic hardware, software, printer and connectivity issues.
• Escalate complex technical issues to senior IT staff when appropriate.
• Provide excellent customer service through email, phone, chat and in person support.
• Maintain accurate ticket documentation and status updates.
• Assist with software installations and updates.
• Support Microsoft 365 and other business applications.
• Participate in IT projects and operational initiatives as assigned.
• Create and maintain procedural documentation and knowledge base articles.
• Perform other duties as required to support the IT team and business operations.

Skills

Customer service

Communication

Task management

Attention to detail

Windows familiarity

Education

High school diploma or equivalent

Associate’s degree or technical certification (IT)

Tools

Microsoft 365

Intune

Azure AD

Ticketing systems

Asset management platforms

Job description

ProLink is seeking an entry-level Temporary IT Support Technician to join its IT department in Cincinnati. You will assist with laptop prep for onboarding, device deployment, coordinating equipment returns, and supporting enterprise hardware refresh initiatives from the IT Service Desk.

The role focuses on end-user support, device management, and IT operations tasks. You will respond to Tier 1 tickets, help with software installations, and contribute to documentation and process improvements