Hospitality IT Support Specialist — Tier 1 (Onsite)

Creative Financial Staffing, LLC

Columbus (OH)

On-site

USD 55,000 - 65,000

Full time

11 days ago

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Job summary

Creative Financial Staffing, LLC is seeking an Information Technology Support Specialist Tier 1 in Columbus, OH area to deliver frontline technical assistance for a growing hospitality organization. This onsite role supports desktops, networks, mobile devices, and POS systems while building a career in IT.

You will troubleshoot a range of technologies, document steps in a ticketing system, and collaborate with vendors and the IT team to resolve issues.

Qualifications

High school diploma or GED required.
Basic knowledge of Windows, Office, hardware, printers, and mobile devices.
Strong troubleshooting and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Availability for Thursday through Monday schedule, including evenings and weekends.

Responsibilities

Serve as the first point of contact for associates needing technical assistance.
Troubleshoot computers, software, printers, mobile devices, networks, and peripherals.
Support restaurant technology including POS systems and online ordering platforms.
Document requests and resolutions in the ticketing system.
Escalate complex issues and collaborate with vendors and IT team.
Assist with device setup, deployment, inventory tracking, and other tech initiatives.