IT Support Technician

Insight Global; Hudson (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Insight Global is seeking an Entry-Level IT Support Technician (Level 1) to work onsite with our client headquartered in Hudson, OH. In this role, you’ll support a large, nationwide organization and gain real-world IT experience in a fast-paced environment.

Responsibilities include supporting a large-scale device rollout across 250+ locations, delivering Tier 1 IT support for internal users, setting up and deploying end-user hardware, and escalating complex issues while delivering a positive,

Qualifications

• Hands-on experience in a professional IT support environment.
• Basic understanding of Tier 1 hardware and software support.
• Strong customer service and communication skills.

Responsibilities

• Assist with a large-scale device rollout, including laptops, desktops, printers, and iPads across 250+ office locations.
• Provide Tier 1 IT support for internal users, assisting with basic troubleshooting and technical issues.
• Set up, image, deploy, and replace end‑user hardware.
• Escalate more complex issues to higher‑level IT teams when needed.
• Deliver a positive, customer‑focused support experience.

Skills

IT Support

Tier 1 support

Customer service

Communication

Hardware basics

Job description

Job Description

Insight Global is seeking an Entry‑Level IT Support Technician (Level 1) to work onsite with one of our largest clients, headquartered in Hudson, OH. In this role, you’ll support a large, nationwide organization and gain real‑world IT experience in a fast‑paced environment.

Responsibilities:

Assist with a large-scale device rollout, including laptops, desktops, printers, and iPads across 250+ office locationsProvide Tier 1 IT support for internal users, assisting with basic troubleshooting and technical issuesSet up, image, deploy, and replace end‑user hardwareEscalate more complex issues to higher‑level IT teams when neededDeliver a positive, customer‑focused support experience

Skills and Requirements

Hands‑on experience in a professional IT support environment (internships, co‑ops, or school‑based IT roles accepted)Basic understanding of Tier 1 hardware and software support, including laptops, PCs, printers, and mobile devicesStrong customer service and communication skills with a willingness to help end users

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].