Entry-Level IT Support Specialist — NYC On-Site

Westman Atelier; Northern, New York (KY, NY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Westman Atelier in New York City is seeking an entry-to-junior IT professional to provide day-to-day technical support across our corporate and retail environments. You will troubleshoot hardware and software, support onboarding and offboarding logistics, oversee IT inventory, and partner with external IT vendors on escalations.

This is a dynamic, highly collaborative role ideal for an entry-to-junior level IT professional looking to build a strong foundation across IT support, systems

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field.
• 1-3 years of IT support, help desk, technical support, or a related role.
• Strong proficiency with Apple/macOS and Windows operating systems.
• Familiarity with cloud-based productivity suites (Google Workspace, Microsoft 365, Slack, Zoom).
• Strong understanding of office networking, Wi-Fi configuration, VPNs, and device management.
• Exceptional customer service orientation with the ability to communicate technical information clearly.
• Highly organized with rigorous attention to detail and strong follow-through.
• Strong interest in technology and eagerness to learn across IT functions.
• Ability to work a flexible part-time schedule on-site at our NYC headquarters.

Responsibilities

• Serve as the primary first-line technical support to corporate and retail employees, resolving hardware, software, network connectivity, and user access issues across Mac and PC environments.
• Provide dedicated, hands-on on-site support in our NYC office for hardware setups, printer/Wi‑Fi troubleshooting, and any other employee tech needs.
• Respond to and prioritize IT support tickets and requests in a timely, service-oriented manner based on business impact and urgency.
• Set up, configure, deploy, and troubleshoot workplace hardware, including laptops, monitors, mobile devices, printers, conference room AV equipment, and other workplace technology.
• Escalate more complex technical issues to external IT partners or appropriate internal resources while maintaining ownership through resolution.
• Document recurring IT issues, solutions, standard operating procedures, equipment inventory, and system information to streamline internal IT operations.
• Manage the IT lifecycle for employee onboarding and offboarding, including account setup/deprovisioning (Google Workspace, Slack, etc.), device preparation, access provisioning, and equipment collection.
• Maintain complete and accurate records of company IT assets, including laptops, iPads, mobile devices, monitors, and accessories using inventory management tools.
• Perform routine software installations, operating system updates, and device configuration.
• Coordinate user access permissions across core business applications, enforcing established security, password and access standards.
• Partner closely with external IT providers, consultants, and technology vendors to escalate and resolve complex network or technical infrastructure issues.
• Assist with IT projects, system implementations, technology rollouts, and hardware upgrades as needed
• Stay current on new tools and technology, and proactively identify opportunities to improve the employee technology experience and streamline or automate repetitive administrative workflows.

Skills

MacOS

Windows

Google Workspace

Microsoft 365

Slack

Zoom

Customer service

Communication

Organization

Education

Bachelor's degree in Information Technology or related field

Tools

Google Workspace

Microsoft 365

Slack

Zoom

Job description

Westman Atelier in New York City is seeking an entry-to-junior IT professional to provide day-to-day technical support across our corporate and retail environments. You will troubleshoot hardware and software, support onboarding and offboarding logistics, oversee IT inventory, and partner with external IT vendors on escalations.

This is a dynamic, highly collaborative role ideal for an entry-to-junior level IT professional looking to build a strong foundation across IT support, systems