Tech Support Associate — Onsite & Remote IT (NYC/CT)

Chelsea Piers; New York (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Complimentary Chelsea Piers Fitness -

Tuition assistance

Paid time off

Medical, dental, and vision insurance

Job summary

Chelsea Piers is seeking a Technology Support Associate to join our Information Technology team in New York City. You will be the first point of contact for Level 1 support across desktops, laptops, and business applications, ensuring employees stay productive.

Reporting to the Service Desk Manager, you will troubleshoot Windows and macOS environments, manage user accounts with Active Directory and Entra ID, configure devices, support AV and conference room tech, and assist with onboarding,

Qualifications

• 2–3 years of experience in a Help Desk, Service Desk, Desktop Support, or IT Support role.
• Experience supporting Windows and basic macOS environments.
• Knowledge of Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Teams, and Autopilot.
• Experience troubleshooting desktops, laptops, printers, mobile devices, and common peripherals.

Responsibilities

• Provide Level 1 technical support for a 90% Windows / 10% macOS environment.
• Troubleshoot hardware, software, operating system, and Microsoft 365 issues.
• Install, configure, deploy, and support desktops, laptops, mobile devices, printers, scanners, and peripherals.
• Support onboarding, workstation setups, hardware refreshes, and desk moves.
• Provide onsite and remote support across Chelsea Piers locations in NYC and Connecticut.
• Troubleshoot Wi-Fi, VPN, network connectivity, and peripheral issues.
• Support conference room technology, AV equipment, Teams Rooms, digital displays, and VoIP/telecommunication systems.
• Manage user accounts, password resets, MFA, and permissions using Active Directory and Microsoft Entra ID.
• Document incidents, service requests, and resolutions within the IT ticketing system.
• Create and maintain knowledge base documentation.
• Assist with IT asset inventory, hardware lifecycle management, and technology deployments.
• Support business critical applications, including fitness management platforms, CRM platforms, POS systems, and other SaaS applications.
• Escalate complex issues to senior IT staff while maintaining ownership of the customer experience.
• Participate in after-hours support and on-call rotation as needed.

Skills

Customer service

Troubleshooting

Communication

multitask ability

Education

Associate's or Bachelor's in IT / related field

Tools

Windows

macOS

Microsoft 365

Active Directory

Intune

Job description

Chelsea Piers is seeking a Technology Support Associate to join our Information Technology team in New York City. You will be the first point of contact for Level 1 support across desktops, laptops, and business applications, ensuring employees stay productive.

Reporting to the Service Desk Manager, you will troubleshoot Windows and macOS environments, manage user accounts with Active Directory and Entra ID, configure devices, support AV and conference room tech, and assist with onboarding,