Onsite IT Support Specialist — NYC Office

Steven Winter Associates; United States; On-site; USD 65,000 - 75,000; Full time

Job summary

Steven Winter Associates seeks an IT Support Specialist to provide day-to-day technical support to employees in our New York City office. This role also supports staff in Norwalk, Washington DC, Somerville and remote employees.

You will be the first point of contact for IT issues, troubleshoot across hardware, software, networking and security, and ensure issues are resolved with a customer-centric approach. This is an onsite, full-time position with some travel.

Qualifications

• Associate or bachelors degree, technical certification or equivalent practical IT support experience with 12 years of related IT support or help desk experience

Responsibilities

• Serve as the first point of contact for IT support and troubleshoot hardware, software, mobile devices, OS, networking, printing, and internet access
• Own help desk requests through resolution, document solutions, escalate when needed and follow up
• Support employee lifecycle: onboarding, offboarding, account setup, deployment and recovery
• Configure, maintain and upgrade workstations, software, printers, and devices with vendors as needed
• Support Microsoft 365 environment including Entra ID, Intune, Exchange Online, Teams, OneDrive, SharePoint
• Maintain IT documentation and asset records including inventory and licensing
• Assist with IT security, respond to alerts, suspicious emails and malware detections with professionalism
• Identify recurring issues and suggest better documentation, automation and user training
• Evaluate hardware and software requests for business needs, licensing and cost
• Support IT projects like device refreshes, software rollouts, office moves and infrastructure upgrades

Skills

Windows 11

Microsoft 365

Help desk

Customer service

Troubleshooting

Security best practices

Education

Associate/Bachelor degree

Technical certification

Tools

Freshdesk

ServiceNow

Zendesk

Jira Service Management

Intune

Autopilot

Exchange Online

SharePoint

Teams

Job description

Steven Winter Associates seeks an IT Support Specialist to provide day-to-day technical support to employees in our New York City office. This role also supports staff in Norwalk, Washington DC, Somerville and remote employees.

You will be the first point of contact for IT issues, troubleshoot across hardware, software, networking and security, and ensure issues are resolved with a customer-centric approach. This is an onsite, full-time position with some travel.