Entry-Level IT Support Specialist — Build Your Tech Career

MKC; Kansas; On-site; USD 40,000 - 60,000; Full time

Job summary

MKC in Moundridge, KS seeks an IT Support Specialist to serve as the first point of contact for technology requests and provide Tier 1 support across MKC. This entry-level role handles endpoint, software, account access, printing, and mobile device issues, while deploying equipment and maintaining asset records.

The position emphasizes customer service, strong communication, and a desire to build a career in IT, with opportunities to escalate complex issues to senior staff as needed.

Qualifications

• High school diploma or equivalent is required.
• Foundational knowledge of computer hardware and Windows operating systems.
• Experience with Microsoft 365 and common workplace tech tools.

Responsibilities

• Provide Tier 1 technical support to MKC employees.
• Troubleshoot endpoint, software, account access, printing, mobile devices, and collaboration tools.
• Prepare and deploy equipment; support lifecycle activities and asset records.
• Escalate advanced or security-sensitive issues to senior IT staff or vendors.

Skills

Customer service

Verbal communication

Written communication

Organization

Follow-through

Problem diagnosis

Troubleshooting

Documentation

Escalation

Time management

Travel

Education

High school diploma or equivalent

Tools

Windows operating systems

Microsoft 365

Printers

Mobile devices

Collaboration tools

Endpoint devices

Job description

MKC in Moundridge, KS seeks an IT Support Specialist to serve as the first point of contact for technology requests and provide Tier 1 support across MKC. This entry-level role handles endpoint, software, account access, printing, and mobile device issues, while deploying equipment and maintaining asset records.

The position emphasizes customer service, strong communication, and a desire to build a career in IT, with opportunities to escalate complex issues to senior staff as needed.