End-User IT Support Specialist — Fast-Paced Desktop Tech

MSR Technology Group; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology support firm is seeking an End User Support Technician in Kansas City to provide hands-on IT support for desktops and peripherals. This role requires strong knowledge of computer hardware and software, along with excellent communication skills. Responsibilities include installing systems, troubleshooting issues, managing support tickets, and collaborating with IT teams. Ideal candidates are self-starters with good organizational skills. Join us for a dynamic work environment focused on customer service.

Qualifications

• Strong knowledge of computer hardware and operating systems.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Responsibilities

• Install, configure, and upgrade computer systems and peripherals.
• Troubleshoot hardware/software issues for timely resolutions.
• Manage ServiceNow tickets with accurate documentation.
• Support new hire setups and AV equipment troubleshooting.
• Maintain device inventory and ensure proper tracking.

Skills

Communication skills

Self-starter

Analytical skills

Teamwork

Education

High School Diploma or GED

Tools

ServiceNow

Imaging tools

Job description

A leading technology support firm is seeking an End User Support Technician in Kansas City to provide hands-on IT support for desktops and peripherals. This role requires strong knowledge of computer hardware and software, along with excellent communication skills. Responsibilities include installing systems, troubleshooting issues, managing support tickets, and collaborating with IT teams. Ideal candidates are self-starters with good organizational skills. Join us for a dynamic work environment focused on customer service.