IT Support Specialist

MKC; Kansas; On-site; USD 40,000 - 60,000; Full time

Job summary

MKC in Moundridge, KS seeks an IT Support Specialist to serve as the first point of contact for technology requests and provide Tier 1 support across MKC. This entry-level role handles endpoint, software, account access, printing, and mobile device issues, while deploying equipment and maintaining asset records.

The position emphasizes customer service, strong communication, and a desire to build a career in IT, with opportunities to escalate complex issues to senior staff as needed.

Qualifications

• High school diploma or equivalent is required.
• Foundational knowledge of computer hardware and Windows operating systems.
• Experience with Microsoft 365 and common workplace tech tools.

Responsibilities

• Provide Tier 1 technical support to MKC employees.
• Troubleshoot endpoint, software, account access, printing, mobile devices, and collaboration tools.
• Prepare and deploy equipment; support lifecycle activities and asset records.
• Escalate advanced or security-sensitive issues to senior IT staff or vendors.

Skills

Customer service

Verbal communication

Written communication

Organization

Follow-through

Problem diagnosis

Troubleshooting

Documentation

Escalation

Time management

Travel

Education

High school diploma or equivalent

Tools

Windows operating systems

Microsoft 365

Printers

Mobile devices

Collaboration tools

Endpoint devices

Job description

IT Support SpecialistApplyIT Support Specialist Moundridge • ITJob TypeFull-timeDescriptionDATE REVISED: October 2026 CLASS: Non-Exempt JOB TITLE: IT Support Specialist REPORTS TO: Manager of IT Infrastructure JOB SUMMARY: The IT Support Specialist provides Tier 1 technical support to employees across MKC. Serving as the first point of contact for technology requests. This position troubleshoots endpoint, software, account access, printing, mobile device, and collaboration-tool issues; prepares and deploys equipment; supports employee lifecycle activities; and maintains accurate service and asset records. This is an entry-level opportunity for a customer-focused individual with foundational technical knowledge, sound troubleshooting instincts, and a desire to build a career in information technology. The specialist works within established standards and procedures, resolves issues within the assigned support scope, and escalates complex, security-sensitive, or business-critical matters to senior IT staff or approved vendors. ESSENTIAL QUALIFICATIONS: Required Qualifications ? High school diploma or equivalent. ? Foundational knowledge of computer hardware, Windows operating systems, Microsoft 365 applications, mobile devices, printers, and common workplace technology. ? Technical knowledge gained through education, coursework, industry certification, internship, apprenticeship, military training, school technology support, employment, or substantial hands-on experience. ? Demonstrated ability to diagnose problems, research solutions, follow technical procedures, document work, and recognize when escalation is appropriate. ? Strong customer service, verbal communication, written communication, organization, and follow-through skills. ? Ability to manage multiple requests, protect confidential information, work independently within assigned authority, and collaborate effectively with employees, IT staff, and vendors. ? Valid driver’s license and ability to travel occasionally to MKC locations. Occasional overnight travel may be required. ? Ability to work outside of normal business hours for planned maintenance, deployments, projects or urgent incidents. ? Ability to apply structured troubleshooting methods to unfamiliar technical issues and use available resources to identify practical solutions. ? Ability to prioritize competing service requests based on urgency, business impact, and established support procedures.