IT Technician: Office & Field Tech Support

Mark One Electric Co; Kansas City (MO); On-site; USD 30,000 - 39,000; Full time

Job summary

Mark One Electric, a Kansas City-based contractor serving the Midwest since 1974, is seeking an IT Technician to support our office and field teams. You’ll prioritize user experience and clearly communicate across a diverse audience while maintaining secure systems.

This full-time hourly role runs Monday–Friday, 8:00 am–5:00 pm, with occasional after-hours for upgrades and maintenance. You will manage logins, devices, networks, and documentation, and you’ll train staff to follow company policies.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• Minimum 2 years of relevant work experience.
• Demonstrated proficiency with Microsoft Office suite.
• Successful completion of criminal background check and drug screen.

Responsibilities

• Serve as a point of contact for all technology-related issues affecting employees and the company
• Manage employee logins, approvals, and accesses
• Identify and resolve hardware issues, including coordinating replacement equipment and ensuring proper installation
• Create and maintain documentation for support processes and standard operating procedures
• Proactively monitor and administer the network, workstation operating systems, security system, backups, and servers related to the systems
• Assemble, disassemble, repair, install, and de-install computers, cell phones, and related equipment approved for use by the corporate office
• Supervise and train employees in the use of the systems to ensure compliance with pre-defined and set company policies
• Maintain accurate inventories of equipment and maintain an organized, safe and clean work area

Skills

Microsoft Office proficiency

Education

Bachelor's degree in IT or related field

Job description

Mark One Electric, a Kansas City-based contractor serving the Midwest since 1974, is seeking an IT Technician to support our office and field teams. You’ll prioritize user experience and clearly communicate across a diverse audience while maintaining secure systems.

This full-time hourly role runs Monday–Friday, 8:00 am–5:00 pm, with occasional after-hours for upgrades and maintenance. You will manage logins, devices, networks, and documentation, and you’ll train staff to follow company policies.